Kaplan Business School Terms and Conditions

Terms and Conditions

Students studying at Kaplan Business School ("KBS") will be external students of the University of London ("UoL"). Reference to UoL includes any applicable constituent colleges. These Terms and Conditions should be read in conjunction with UoL's Student Handbook and the Programme Specification and Regulations relevant to the student's course, both of which can be found at the University of London website.

Application and Enrolment

1. To book a place on a course a completed application form must be accompanied by a £100 application fee (which is inclusive of UoL's application handling fee). This amount will be refunded if the application is not successful.
2. Upon receipt of your application by KBS, KBS will, if you satisfy the KBS entrance criteria, forward your application to UoL. The KBS entrance criteria can be found in the KBS brochure and on the KBS website. UoL will assess your application and may issue an offer letter. Visa students will need to satisfy additional criteria which can be found in the KBS brochure and on the KBS website (www.kbs.org.uk).
3. KBS will confirm in writing the offer to study the UoL course at KBS. This offer letter will state the deposit amount required to secure your place at KBS and details of how to pay the full fees to KBS. All deposits received are for the sole purpose of reserving a place on a course.
4. The amount payable in each academic year includes all amounts payable to KBS and UoL in respect of the application handling fee, initial registration fee (first year students only) and continuing registration fee (second and third year students), tuition fees for 4 modules, study materials, examination fees for assessment in 4 modules, membership of the KBS Student Union and associate membership to University of London Student Union (see www.ulu.co.uk for further details). The amount payable does not include:
    
   1. fees payable to UoL for re-sits or additional exams or modules which a student may wish to take outside of the KBS "standard pathway" programme – see the KBS brochure or the KBS website for further details; or
   2. the LSE External Study Weekend or the LSE Summer School.
5. Enrolment on a course, together with the payment of the required deposit, creates a binding agreement to pay the full fees. Except as expressly stated below, deposits are non-refundable and non-transferrable.
6. Unless agreed otherwise with KBS's Head of Finance all fees due for each academic year must be settled no later than:
    
   1. 14 days before the induction date as published on the KBS website for first year students; and
   2. 14 days before the first teaching date as published on the KBS website for all other students.
   Failure to pay the fees by the specified time will result in enrolment with KBS and UoL being refused or, where already enrolled, exclusion from KBS (without refund).
7. Study materials will be sent by UoL directly to a student.
8. Funds received but not utilised or refunded in accordance with these Terms and Conditions will be forfeited to KBS.
9. These Terms and Conditions will apply for the full duration of the course.

Deferrals, cancellations and courses

10. Cancellation and deferral requests must be made in writing directly to the Head of Admissions at KBS. These will only be considered to have been made on the date which they are received by KBS.
11. Students who do not require a visa to study at KBS can defer enrolment once, for one academic year only, provided KBS receives written notification at least two weeks prior to the course induction date (for first year students) or the course commencement date (all other students). An administration charge of £100 will be invoiced by KBS for such deferrals. No refunds will be given and all other fees paid for the course will be carried forward accordingly to the next academic year.
12. Students who do not require a visa can cancel their application provided written notification is received by KBS at least two weeks prior to the course induction date (first year students) or course commencement date (all other students). A cancellation charge of £250 will be invoiced by KBS and any application handling fee, registration and continuing registration fees and examination fees paid to UoL will be non-refundable. Refunds will not be made for any amounts paid for study materials where the study materials have been supplied to the student. Full course fees for the entire academic year will be payable if less than two weeks notice is given and no refund will be made in such circumstances.
13. Fees and other amounts payable are published separately for each academic year. The most recently published pricing is payable by students studying at the relevant time. KBS reserves the right to increase fees for the next academic year at any time. All fee changes will be published on KBS's website.
14. KBS may, at its discretion, allow a student to defer enrolment or continued study on a course where the student can provide satisfactory evidence of extenuating personal or family circumstances and, in the case of visa students only, where the student has already commenced his or her studies at KBS, satisfactory evidence that the student has left the UK.
15. KBS reserves the right to require a student to leave the course (without refund) at any stage for any of the following reasons: if the student does not meet satisfactory attendance requirements; late enrolment; failure to meet financial obligations; inappropriate conduct or behaviour or any other circumstances deemed unacceptable to KBS.  Any fees refunded to an excluded student are at the discretion of KBS.

Visa students

1. Upon receipt of your application, KBS will, if you satisfy the entrance criteria, issue you with a letter confirming your eligibility for the course. This letter will state the deposit amount required to secure your place and details of how to pay this fee. Upon receipt of your deposit a student who requires a visa in order to study will be issued with a Confirmation for Acceptance of Studies ("CAS") number which the student must use to obtain a student visa.
2. Students who require a student visa to enable them to study with KBS are responsible for obtaining the necessary visa and for ensuring that their attendance is satisfactory to meet their visa requirements.
3. If a student's visa application has been refused, then the amounts paid will be refunded, less an administration charge of £200 on production of the following documents: (a) original visa refusal letter; (b) copy of the students passport showing both the photograph and a signature; and (c) where the payor was not the student, an original authority letter from the student authorising repayment to the payor.  Refunds will only be made under this paragraph if requested in writing with the necessary supporting documentation within four weeks after the commencement date of the course.  In circumstances where an application is refused by the UK Border Authority ("UKBA") on the grounds of fraudulent documentation or other irregularities, no refunds will be granted in respect of monies paid.
4. In the event of a cancellation for whatever reason the following will apply:
    
   1. for cancellations which are received more than one month before the course induction date (first year students) or course commencement date (all other students), an administration charge of £250 will be deducted from the deposit and any balance held will be refunded;
   2. for cancellations which are received one month or less before the course induction date (first year students) or course commencement date (all other students) no refund will be given;
   3. no refunds will be given where the student has already entered the UK; and
   4. where a CAS number has been issued and/or a visa granted UKBA will be notified.
5. Subject to paragraph 14 above, KBS will refuse all deferrals and no refunds will be given where a student has been issued with a visa. Students can apply to defer enrolment for one academic year if:
    
   1. the student's visa has been refused; or
   2. there is a delay in the visa process which means that the student will not receive his/her visa in time to start the course,
   provided that KBS receives written notice at least two weeks before the course induction date (first year students) or commencement date (all other students). An administration charge of £100 will be deducted from the deposit and the amount paid for the course will be carried forward accordingly.
6. KBS reserves the right to inform UKBA where a student has been removed from study with KBS or is failing to meet ongoing attendance or fee payment requirements.
7. Students have a responsibility to attend KBS for induction before the latest start date shown on the CAS. Where a student does not attend by this date, the student will be reported to UKBA and expelled from the course.
8. Students wishing to extend their visa will not be issued with a visa support letter or CAS number unless they satisfy KBS's and UKBA's requirements for such visa support and re-enrol as necessary and pay the required amount of course fees on re-enrolment.
9. UKBA specifies attendance requirements for study and visa renewal.  Students are responsible for ensuring that their attendance at every class is recorded in order to meet UKBA requirements.
10. KBS co-operates with UKBA and follow its regulations and guidelines.  Any student found to be in breach of these regulations and/or guidelines will invalidate the terms of their visa and will be dismissed from KBS (without refund).

General Terms and Conditions

1. By signing the application form a student declares that the information supplied on the form or otherwise in connection with their application is complete and correct and that the giving of false or incomplete information may lead to the refusal of the application or suspension or expulsion from KBS (without refund).
2. KBS reserves the right to charge interest at 10% per annum on overdue amounts.
3. Dishonoured cheques will result in a charge by KBS of £25.00 (including VAT) to cover administration and bank charges as well as a risk of admission to study being refused.
4. Any refund made by KBS will be paid to the original payor.
5. KBS reserves the right to change or withdraw modules, tutors, locations and course dates at its discretion.
6. Transfers between KBS courses are solely at the discretion of KBS.
7. All courses are non-residential. KBS will, if requested, assist by helping the student find suitable accommodation but it is the student's responsibility to make their own accommodation arrangements.
8. Students are expected to conduct themselves at all times in a manner which demonstrates respect for KBS and its staff, fellow students and property.  Breaches of KBS's Code of Conduct or the regulations, protocols or codes issued by UoL can amount to gross misconduct which may lead to expulsion from KBS (without refund).
9. Liability of KBS for losses arising from negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the full fees paid by the student. KBS will have no liability for indirect or consequential loss or damage.
10. Students' arrangements with KBS are governed by English law. 
11. KBS's corporate details are as follows: Kaplan Professional Higher Education Limited (company number: 07104330), 4th Floor, 52 Grosvenor Gardens, London SW1W 0AU.

KBS's Privacy Policy

This privacy policy ("Privacy Policy") for KBS describes how we treat personal data received about you when you visit the KBS website, make an application or an enquiry to study with us, enrol with us or otherwise. Please read this Privacy Policy carefully because by visiting or using this site or contracting with us you agree to its terms. This Privacy Policy applies only to the KBS website and not to the websites of other Kaplan companies.  We may revise this Privacy Policy from time to time. We will notify you of any important changes by posting a notice on all Privacy Policy links. If you see a notice of change, please check the Privacy Policy, because your continued use of the site after we post the changes means you have agreed to the new terms.

COLLECTION OF YOUR PERSONAL DATA

We collect your personal data when you ask for information about our courses, when you submit your answers to our assessment quizzes or surveys, or when you apply, enrol or are enrolled on one of our courses. To process your enquiries and assessment quizzes or surveys, we collect your name, email and postal address and telephone number.

To process applications and enrolments, we may ask for your name, email and postal addresses, daytime phone number, sponsor's name, mobile and home telephone numbers, date of birth, education details, professional certification or registration information, if any, and credit or debit card information.

SHARING YOUR DATA

We will need to use your data to perform our obligations and exercise our rights under agreements made with you and to inform you of feedback and examination results.  If you have enrolled in our courses through your sponsor or employer, we may share your data and course attendance and test results with your sponsor or employer. We may also share your personal data, official records and results of assessments with UoL which is not subject to this Privacy Policy. Contact UoL directly for information about how they treat your personal data.

We and other Kaplan companies may also use your postal and email addresses to send you information about further programmes and/or professional training, and other services or products similar to those you have ordered from us, or to send you an invitation to receive such information from our sibling Kaplan educational companies.  If you do not wish us to send you this additional information, you can let us know by following the op-out instructions that we include in every email, or by sending us notice of your preferences through the mechanisms listed in the section entitled "Your Ability to Choose".

Otherwise, we will share your personal data only with the service providers who help us run the KBS website or fulfil your requests. We may also need to disclose your personal data to third parties when we, in our sole discretion, believe it is necessary to comply with the law, to enforce the Terms and Conditions or this Privacy Policy.

TRANSFER TO OTHER COUNTRIES

We may need to process and store your information in countries outside the EU (and not subject to EU Data Protection laws), including, without limitation, your home country or other countries where we have offices or service providers. By providing your information to us, you consent to transfer of your information to these other countries.

YOUR ABILITY TO CHOOSE

As mentioned above, we may use your email or postal address to send you information on your qualification, or other services or products we or other Kaplan companies think might interest you. We also may share your data with other Kaplan companies. If you do not wish to receive such information from us or other Kaplan companies, or you do not wish us to share your data in this manner, you can let us know by emailing us or sending your request by post to Privacy Inquiry (details below).

DATA REGISTRATION

Pursuant to the Data Protection Act of 1998, KBS has registered as a Data Controller with the United Kingdom Information Commissioner.

You may review and update the personal data you have provided to us by emailing us at:

privacy@kaplan.co.uk

or sending your request by post to:

Attention: Privacy Inquiry
Kaplan Professional Higher Education Limited
Palace House
3 Cathedral Street
London SE1 9DE

Kaplan WI-FI Policy (PDF)

University of London Code of Discipline for External Students (PDF)

Procedure for External Student Complaints (PDF)

Kaplan Student Complaints Procedure (PDF)

Kaplan Student Disciplinary Procedure and Code of Conduct (PDF)